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“The World of Customer Service 3rd Edition” provides a comprehensive look at modern customer service. This updated edition explores effective strategies and techniques for creating a positive customer experience and building strong relationships. It features real-world examples, case studies, and strategies for managing digital interactions. This book is beneficial for both students and professionals looking to excel in a service-oriented industry.
Master modern customer service. 3rd edition explores strategies for positive experiences & strong relationships, featuring real-world examples & digital interaction management. Ideal for students & professionals.
Master health behavior theory for public health. Learn foundational principles, applications, and intervention strategies. Covers social cognitive, health belief, and transtheoretical models. Real-world examples & practical exercises.
Dental Public Health & Research, 4th ed., by Christine N. Nathe. Essential guide for dental hygienists, covering public health policies, advocacy, and oral health education. Updated with latest research & technology.
Master intercultural communication. Jandt’s 8th edition explores identities in a global community, offering practical tools for understanding cultural nuances. Essential for students & professionals.
Master physics fundamentals with Serway & Jewett’s Physics for Scientists & Engineers, 10th Edition. Technology-updated, comprehensive coverage from mechanics to modern physics. Develop problem-solving skills.
Master advertising & promotion with the 12th Canadian edition. Covers integrated marketing, digital/social media, and current industry trends. Updated case studies for real-world application.