Customer Service for Hospitality and Tourism 3rd Edition – Louise Hudson, Simon Hudson
$30.20
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Elevate your hospitality and tourism customer service skills with the invaluable insights offered in Customer Service for Hospitality and Tourism, 3rd Edition by Louise and Simon Hudson. This essential text provides a comprehensive guide to delivering exceptional service in the dynamic and demanding world of hospitality and tourism.
This 3rd edition is meticulously updated to reflect the latest trends and best practices in the industry. It explores key areas such as understanding customer needs, managing expectations, handling complaints effectively, and building strong customer relationships. The authors use real-world examples and case studies to illustrate practical applications of the concepts discussed, making the learning process engaging and relevant.
Designed for students and professionals alike, this book equips readers with the tools and strategies needed to excel in customer-facing roles. Learn how to create memorable experiences, build customer loyalty, and contribute to a thriving business environment. Whether you’re a seasoned professional looking to refine your skills or a student beginning your journey in the hospitality and tourism sector, this comprehensive resource is an invaluable asset.
The book covers a broad range of topics, including communication skills, problem-solving techniques, cultural sensitivity, and the use of technology to enhance customer service. It emphasizes the importance of empathy, proactive service, and exceeding customer expectations to build a positive reputation and drive success. ISBN: 9781915097132
Master hospitality & tourism customer service! Louise & Simon Hudson’s 3rd edition (ISBN: 9781915097132) offers practical strategies, real-world examples, & essential skills for students & professionals. Elevate your service & build lasting customer relationships.
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